At Delhi Cutlery Mart, we value your trust and are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data of our customers and website users.

Information We Collect

We may collect the following types of information:

Personal Information:
Name, contact number, email address, billing and shipping addresses

Business Information:
Company name, GST number, and other identification details (if applicable)

Transactional Data:
Order history, product preferences, payment methods (excluding full card details), shipping information

Communication Data:
Feedback, inquiries, service requests, and customer support interactions

Technical Data (Website Usage):
IP address, browser type, device information, and pages visited (where applicable through cookies or analytics tools)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including coordinating deliveries
  • Provide invoices, order confirmations, and shipping updates
  • Improve our products, services, and customer experience
  • Send promotional content or updates (only with your consent)
  • Inform you about new product launches, pricing updates, or policy changes
  • Comply with applicable legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. However, we may share your data in the following situations:

  • With trusted third-party service providers (such as logistics partners and payment processors) strictly for order fulfillment
  • To comply with legal obligations or lawful requests from regulatory authorities
  • With authorized internal personnel for operational purposes under confidentiality obligations

4. Cookies and Tracking Technologies

If we operate a website, cookies may be used to enhance your browsing experience. Cookies help us:

  • Remember user preferences
  • Analyze website traffic and user behavior
  • Improve website functionality and performance

Users can manage or disable cookies through their browser settings.

5. Data Retention and Security

We retain personal information only for as long as necessary for business operations or legal compliance. Appropriate administrative, technical, and physical safeguards are implemented to protect your data from unauthorized access, misuse, alteration, or disclosure.

6. Your Rights

As a customer, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Withdraw consent from marketing communications
  • Request deletion of your data (subject to applicable legal and contractual obligations)

To exercise any of these rights, please contact us:

Email: [email protected]
Address: Delhi Cutlery Mart, 25, Kasi Chetty Street, Chennai – 600 079
WhatsApp: +91 77770 88000